Pellpax recognised the demand for a more streamlined and customer-friendly finance solution, this is when they looked at partnering with Payl8r to help transform their e-commerce landscape.
Contents
- Who are Pellpax?
- The Challenge: Simplifying Retailing Finance to Enhance Customer Experience
- Selecting the Ideal Retail Finance Provider: Why Payl8r?
- The Transformation: Immediate Impact and Beyond
- Reflections from the Pellpax Director
Who are Pellpax?
Pellpax are a leading airgun retailer that specialise in air rifle and air pistol delivery across England and Wales. They have over 70 years of experience in airgun shooting, both in pest control and competition, and offer expert knowledge with realistic guidance to customers.
Having partnered back in 2022, we recently decided to take a look back at our transformative journey over the last two years together.
The Challenge: Simplifying Retailing Finance to Enhance Customer Experience
Before Pellpax decided to collaborate with us, the finance options available for their customers were diverse yet complex. This was leading to a less-than-ideal checkout experience. With hopes to streamline their site and improve customer approval rates, they decided that the change was necessary for growth.
Selecting the Ideal Retail Finance Provider: Why Payl8r?
When Pellpax were looking for a solution, they prioritised finding a consumer finance provider that excelled in both simplicity and efficiency. Our straightforward approach to credit allowed them to streamline all their offerings under one system with our transparent pricing, with high acceptance rates and great customer service, it made it an easy decision.
The Transformation: Immediate Impact and Beyond
Since partnering with Payl8r, Pellpax have seen a number of successes across the business, mainly with both their sales conversion rates and customer satisfaction. In February, they saw 100% of their customers who got offered a loan accept it. This only confirmed for them our strong alignment with our customers’ needs. On top of that, there was a 86% increase in loan referrals, topping off the success that Payl8r and Pellpax have created.
Reflections from the Pellpax Director
When reflecting on the journey that they have had with Payl8r, Steph noted, “The decision to consolidate our finance options under Payl8r’s umbrella was transformative. The ease of pricing, coupled with high acceptance rates and excellent customer service, has not only streamlined our finance offerings but also significantly uplifted our sales conversion rates and customer satisfaction. Payl8r’s finance options are intuitively designed for ease of understanding and implementation, marking a stark improvement over our previous systems. Our partnership with Payl8r has been a pivotal move, and we have never looked back”.
If you’re looking to see similar success with your business and want to create a better experience for your customers by offering retail finance, you can get in touch by phoning 0161 425 6363 or via email anytime at [email protected].
You can also discover more about our products and how Payl8r works on our ‘How It Works for Business’ page or our ‘Merchant FAQs‘.