To use payl8r you must go through participating stores.
You will see us online at checkout, or ask in-store.
In order to meet our minimum criteria you must be 18+, a UK resident, have online Banking and a regular source of income. Payl8r will consider all credit types but may ask you to complete an affordability assessment through Open banking.
Credit will be subject to affordability and credit worthiness.
You must have a UK bank account capable of accepting Direct Debits and you must have online banking.
Yes you will need a valid debit card which is connected to your main account in order for repayments to be made on time.
Most of the time a deposit is required however some retail partners so have a 0% deposit option available.
The amount of the deposit will be detailed at the start of your application and on your summary.
The standard minimum deposit is 10%.
The deposit is only taken once you have been accepted on Payl8r.
For most customers the decision is automated and takes 30 seconds after you confirm your application.
For a small majority of customers, your application may require additional information and therefore it can take longer. You will be notified by email if your application is sent for further review. We will aim to give you a decision within 60 minutes if received between 9am-5pm Monday – Friday.
If we receive your application after hours, you will hear from us the next working day.
IF YOU HAVE NOT BEEN GIVEN A DECISION AFTER 12 HOURS, PLEASE EMAIL OUR SUPPORT HERE; [EMAIL PROTECTED]COM
Your monthly repayments are collected from your debit card via CPA
In some circumstances, we may collect via a Direct Debit but we will inform you of this before we do so.
Yes, you can repay early and there is no extra cost if you repay early.
To repay early you can contact us by email or phone
0161 425 6363
You have the right to repay the loan in its entirety within the interest free period. Standard loans have a 0% interest period if settled in full within 30 days
If you select a plan with 0% interest then there will be no interest charged
If you select an interest bearing plan but pay within 30 days no interest will be charged
If you select an interest bearing plan and do not settle within 30 days you will be charged interest as detailed in your loan agreement.
This will depend on the loan option you select and whether you have picked an 0% interest or interest bearing plan.
On top of your interest there will be a £2 credit check fee and a £4.95 application fee.
The credit check fee, is refunded if you are approved.
Not with our standard plans, they are fixed sum credit agreements.
No, all interest and costs are clearly stated during the application journey.
If you fail to pay any amount you owe under the Credit Agreement by the date it is due you will be charged interest on that amount until you pay it, There may also be costs for trying to recover the loan amount, such as: Processing any payment made other than by Direct Debit, sending arrears letters, reminders or documents to which you are not entitled. Arrears telephone calls.
Tracing you if you move addresses without notifying them. Cheques, standing orders or Direct Debits which are dishonoured, stopped or not paid by you. Please refer to the credit agreement for full details.
Once approved your payment plan will start with the first repayment due in 30 days. Payment will be taken from your card via CPA in month on the date specified in your contract. The number of payments will depend on the loan term you have chosen.
Its important you keep up to date with payments to avoid any damage to your credit file.
However we know mistakes can happen so if you do miss a payment we will give you 28 days to bring your account up to date before we apply any late fees to your account.
Late fees are detailed within your credit agreement and will be listed on the email we send to you.
We will always let you know if a payment has failed by SMS and email and should we not hear from you after 28 days our collections team will give you a call.
If you do experience financial distress or are worried about making payments on time please get in touch with our collections team who can help
0161 425 6363
If you are already experiencing problems meeting existing financial commitments, please do not apply for credit. Further borrowing will only add to your commitments and repayments will commence within a month.
Often, the reason for a decline is that incorrect information has been entered in the credit application form. Please ensure you carefully enter all required information.
Unfortunately, we cannot give reasons for every decline but common reasons are; Multiple accounts in default, Incorrect details used, Debit card not registered to address given, Bad status on payday loan accounts, Failure to meet affordability criteria.
Contact the retailer you made your purchase from.
The retailer will take care of the rest.
Please allow up to 10 working days for approved refunds to reach your account.
You have the right to cancel your credit agreement within 14 days.
You MUST email [email protected] or call 0161 425 6363 within 14 days and pay any outstanding balance and interest within 30 days.
If you wish to cancel your purchase and get a full refund please contact the retailer. There are certain instances where a refund is not possible such as bespoke goods, goods have been used, your outside of the retailers refund policy or where seals have been broken. Please check the retails refund policy if you are unsure.
We use Open Banking to review your affordability for the loan. We may ask you to complete this step due to having less than perfect credit, the loan value is over £500, you are a returning customer and or as a fraud prevention method.
You can find out more about open banking here – https://www.openbanking.org.uk/
Not as standard however sometimes, for security measures we may require a proof of ID. This will be a picture of your face holding up your ID and or scanned copy of your ID.
Yes, we run a credit check for automatic decisioning on your application and to ensure we are lending responsibly.
If you repay your loan on time, and do not miss payments, then your credit score may improve. If you do not pay on time and miss up to 3 months of instalments, then your credit score may get worse.